/ Contact
Reaching a person.
Two addresses, both read by a human. There is no ticket queue and no chatbot in front of them.
Last updated 15 August 2026
Where to write
Your data
Deletion, a copy of what we hold, a correction, or getting off the waitlist. Also where to send a security report.
Acted on within 30 days, usually the same week.
Terms, billing, and refunds
Anything contractual, any question about the terms, and anything to do with money once paid products open.
Reply within 2 business days.
About the product itself
The takeover scan is still being built, so there is nothing to support yet. The most useful thing you can send us is the situation you are in: the repository you have been handed, what you are being asked to quote, and what you cannot tell from reading it. That is what decides what gets built next, and it goes to legal@getspire.co.
To be told when it opens, join the waitlist. That is one email, when there is something to say.
What we are not
There is no phone line and no support portal. Spire is run by a small independent team, and email is answered by the people building it rather than passed to someone reading from a script.